G.N. Johnston Equipment Co. Ltd. (“Johnston Equipment”) is committed to safeguarding the personal information entrusted to us. We have developed this privacy policy (the “Privacy Policy”) to set forth how your personal information is collected, used, disclosed, transferred and stored in connection with the website (the “Site”) by Johnston Equipment, its parent, any person providing services on our behalf which involve your personal information. Personal information refers to any personally identifiable information about you but does not include aggregate anonymized information that does not identify you specifically. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

What personal information does Johnston Equipment collect?

Johnston Equipment collects the information provided by you that is necessary for your use of the Site, such as when you apply for an account for use on the Site (an “Account”), including your name, address, telephone number(s), fax number, email address and employer's name. If you submit information or make a payment to or through PayPal as part of the registration process on the Site, such information may be subject to PayPal's terms and conditions and PayPal's privacy policy, which are located at Any payment information provided during the registration process is collected by PayPal and not shared with Johnston Equipment. PayPal discloses your name/user account/receipt number to Johnston Equipment so we may confirm that your payment transaction was completed successfully.


Johnston Equipment also records information you actively provide during your use of the Site, including the answers you provide when taking online courses provided on the Site (an “Online Course”), and other information passively provided by your computer as a result of your interaction with the Site (which may or may not be personal information) such as your clickstream data, access times, internet service provider, internet protocol address (and other similar unique identifiers), referring and exit pages, operating system, browser type and language. You may also be asked to provide your personal information if you are in contact with Johnston Equipment in relation to your use of the Site, including for technical support purposes.

When you use the Site, the personal information you submit may be visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.

How is your personal information used?

Johnston Equipment may use your personal information for the following purposes:

  1. to open and manage your Account;
  2. to complete sales and service transactions with you;
  3. to respond to your requests for products, services or information;
  4. to combine it with other available personal information to learn more about your interests and preferences;
  5. to perform auditing, data analysis and research to improve our products and services;
  6. to better understand your needs as they relate to the Site and Online Courses, including through customer surveys;
  7. to administer exams for Online Courses and, if appropriate, produce an acknowledgement of course completion;
  8. to announce your exam results;
  9. to provide updates to you concerning your account or information regarding new exams and services available on the Site; and
  10. to meet our legal and regulatory requirements.

We will inform you, before or at the time of collecting your personal information, of the purposes for which we are collecting the information, either through reference to this privacy policy or otherwise. If we combine your non-personal information with personal information, we will treat the combined information as personal information for as long as it remains combined.

With whom is your personal information shared?

For the purposes set out above, Johnston Equipment may share your personal information with its parent, The Raymond Corporation, and with third parties who process your personal information on our behalf, such as companies who provide services including information processing, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research. These companies are obligated to protect your information in compliance with applicable privacy laws and, when we transfer your personal information to a third party to provide administrative and other services, we use appropriate measures to ensure that the third party will only use your personal information to perform the services we have specified. If your employer has paid for or otherwise facilitated your access to the Site, we may disclose your personal information to them, including your exam results.

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Johnston Equipment to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Cookies and other web technologies

Our Site uses cookies [and other technologies such as pixel tags and web beacons] to permit the website to recognize you as an authorized user of the Site and to help us better understand user behaviour, determine which parts of the Site have been visited, and to measure the effectiveness of our Online Courses and other technology to help us better understand user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. Our cookies do not contain any personal information, such as your name or sensitive information (such as your physical location history or income level). You may choose to decline to accept cookies if your browser permits but doing so may affect your use of the website and your ability to access certain features of the website.

We may send email messages to you using a “click-through URL” and/or pixel tags. These technologies allow Johnston Equipment to determine whether mail has been opened, measure interest in particular topics and measure the effectiveness of our communications to you and others. We may use this information to reduce or eliminate certain types of messages sent to customers.

How long do we retain your personal information

Johnston Equipment retains your personal information for as long as required to fulfill the purposes identified when you provided the personal information, for any new purposes identified and consented to by you, and for an appropriate time thereafter.

Location of information

Your personal information will be kept in files stored on Johnston Equipment's databases located in the United States. The global nature of our business sometimes requires us to use administrative service providers who may be located in the United States or elsewhere outside of Canada. Accordingly, your personal information will be transferred outside of Canada and will be subject to the legal requirements of the applicable foreign jurisdictions, including local requirements to disclose information to courts, law enforcement and national security authorities.

Third-party links

Johnston Equipment's Site contain links to other web sites. When you click on links that take you to third party web sites, you will be subject to the third parties’ privacy policies. While Johnston Equipment supports the protection of privacy on the Internet, Johnston Equipment is not responsible for the actions of third parties or for their privacy practices. Johnston Equipment encourages the users of the Site to be aware when they leave the Site and to read the privacy policies of each and every web site with which they interact.


Johnston Equipment does not use the Site to knowingly solicit personal information from or to market to persons under the age of majority.

How we protect your personal information

Johnston Equipment protects your personal information using security systems appropriate to the sensitivity of the information. Johnston Equipment takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Please note that you are solely responsible for maintaining the confidentiality of your password(s). How you can review and update your personal information You may review, update or correct any of your personal information held in our files and your consents regarding its use and disclosure at any time by contacting Johnston Equipment at;

Johnston Training Canada
5990 Avebury Road
Mississauga, ON
L5R 3R2

Toll Free Phone: 1 (800) 564-6799
Fax: (905) 712-6002

Customer Care Email
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Changes to this Privacy Policy

Johnston Equipment reserves the right, at any time, to modify this Privacy Policy at its sole discretion, and you agree to be bound by any such modifications which shall be effective immediately upon Johnston Equipment posting the revised Privacy Policy on the Site.

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